Initial Disclosure Document

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with an Initial Disclosure Document to help you decide if our services are right for you. This document provides information about Daley Associates Ltd, the products we offer, the services we will provide, what we charge for our services, who regulates us, and details about the Financial Services Compensation Scheme.

About Daley Associates Ltd

Daley Associates Ltd is authorised and regulated by the Financial Conduct Authority. We are a credit broker, not a lender. We provide motor vehicle finance brokerage services to customers via third party finance providers on business and personal contract hire agreements. We are Leasing Broker members of the British Vehicle Rental & Leasing Association and adhere to their code of conduct.

The services we provide

We will provide you with either comparable details of firms most appropriate to your lending or purchase requirements, or general information relating to finance products. In assessing your requirements, we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information so that we can try to match you with the most suitable product.

The products we use

As a Financial Conduct Authority regulated credit broker, we may introduce you to a range of finance providers who may be able to help you finance your vehicle and provide other products/services, such as vehicle maintenance and servicing packages.

We will only offer products from a carefully selected panel of finance providers. We will not refer you outside of this panel. You can ask us for a list of the suppliers who provide our finance and insurance products. All the products we offer are optional.

We may receive a fee for introducing you to one of our many lenders who assists with your agreement.

 The charge for our services

Unlike many leasing brokers we do not ordinarily charge you a fee for our broking service. We may receive payment by way of commission or introducers fees from lenders we introduce you to.

The regulator

Daley Associates Ltd is authorised and regulated by the Financial Conduct Authority. Our registered address is 6-7 Castle Gate, Castle Street, Hertford, SG14 1HD. Our Financial Conduct Authority Firm Reference Number is 732128. You can verify our status on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or by contacting the contact centre on 0845 606 9966.

Some services that we offer are not regulated by the Financial Conduct Authority. However, the Financial Ombudsman Services has now been extended to handle some complaints under the Consumer Credit Act.

Dispute Resolution and Complaints

We work hard to ensure that the services we offer are fair and that our communication to our customers is clear and not misleading. However, if you are unhappy with our service and you wish to register a complaint, please see our separate complaints procedure.

The Financial Services Compensation Scheme (FSCS)

You may also be entitled to compensation from the Scheme if we are unable to meet our obligations. This depends on the type of business and the circumstances of the claim.

Further information about compensation scheme arrangements is available from the FSCS.

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